You have been redirected here because your account is overdue and we have not received your payment.


Your services are now suspended, and if immediate payment is not received we will start the process of permanently terminating your services.



Having trouble paying?

If you are having difficulty with this payment please contact our finance team - we are happy to discuss your situation and help any way we can:



Credit Card payment is the quickest way to get your services back up and running.

Credit Card

For the most immediate payment, pay by credit card - your account should be re-activated the same day.


You can pay securely online using the link below, or by calling our team: 0800 89 0011

Internet / Telephone

Payment will come through the next working day if made before 9pm. You can expect service re-activation in 24-48 hours.


If paying via internet or telephone, please use your Vocus Communications account number as the reference.


Our bank details are as follows:

  • Bank: BNZ
  • Account Name: CallPlus Services Ltd (trading as Vocus NZ Ltd)
  • Account Number: 02-0290-0334411-000



Direct Debit

Set up Direct Debit for the best way to avoid missing payments in the future.


To pay by direct debit, please complete the Direct Debit form and send the original copy to:

Attention: Credit Controller
Vocus Communications
PO Box 302362
North Harbour
Auckland 0751

Post Shop

Just take your bill to your local Post Shop to make payment.


You need to use the code: CPLAC


Payment will come through next working day if made before 9pm and you can expect service re-activation in 24-48 hours.